His Courier Shipped Late: He has been Fined by NTA
29 Mars 2012 - Défi Media Group
Herve Laurent is furious. His mail was not sent on time by the Mauritius Post. Consequence: this resident of Pointe-aux-Sables was sentenced to a 50% surcharge on paying his road tax by the National Transport Authority (NTA). So he blames the post office for bad service he received.
The incident occurred Nov. 30, 2011. He performs the necessary costs to the Mauritius Post sent his letter by express mail. He wants to ensure that the NTA will receive his application well before the deadline.
"Citizens are called upon to settle their tax on any vehicle in traffic. My car was being repaired. So I wrote to the NTA to inform them of this situation and avoid having to pay a 50% surcharge on the amount of the stamp to pay, "explains Hervé Laurent.
At 9 h 58, the inhabitant Pointe-aux-Sables therefore went to the post office in Port-Louis, to free its express mail, convinced that the NTA will receive his letter the same day. "I preferred to go to the source to be sure the letter, by express mail, partner on the same day," he says. Great will be his surprise, a few days later to learn of the NTA that he must pay a 50% surcharge on the sticker that has not settled on time. "That's when I learned that the letter, which should have been sent November 30, 2011, was actually sent the next day, December 1, 2011. This earned me a fine scoop, "protested our interlocutor.
Hervé Laurent will carry out its fine on the NTA, without protest. He will later in the Mauritius Post to complain about the service he does not consider it professional. "I was surprised by the reaction of an officer. The latter told me he could do nothing for me and it had nothing to do elsewhere. This is totally absurd! I fined because of a blunder of the post and the officer did not even feel the need to apologize. Besides, it's the tone he used that irritated me the most. "
Subsequently, Hervé Laurent meet the Wizard Operation Manager of the Mauritius Post that recognizes the error. He also wrote a letter to the NTA for requesting withdrawal of the penalty. But since the error does not service the NTA, it refused the request.
Cyril Appajala, chief inspector of the NTA, Daily Challenge will support it can not take any action to help Hervé Laurent. "This is the Mauritius Post to shoulder its responsibilities," he said. Roshan Soomoodra, Brand and Communication Manager of the Mauritius Post, told us that this institution has already made contact with Mr. Hervé Laurent to find a solution to this case.