Anouchka Moothoosamy : “We Focus on Customer Satisfaction”
28 October 2014 - Défi Media Group
Anouchka Moothoosamy is a garage manager with a mission: to provide a complete car care and tyre service. Along with business partner Riaz Furjun in her modern workshop in Port Louis, Anouchka welcomes customers with a trademark smile that translates her devotion to a job she has always had a passion for.
Tucked away in the busy area of Wellington Street, Port Louis, the Kwick Fit Tyre Centre is very popular among loyal customers who keep coming back. “We offer more than tyre changing, repairs and car servicing. Our mission is to guarantee complete customer satisfaction,” explains Anuchka Moothoosamy. “Mechanics are trained in fixing vehicles, but we, as entrepreneurs, are more focused on customer satisfaction. At Kwick Fit, we are experts in automotive repairs, tyre changing, wheel balancing, wheel alignment and car servicing including brakes and batteries,” she told us.
Indeed, with her long experience in marketing, and armed with qualified technicians, she has turned this business venture into a model garage. As a woman entrepreneur, and backed by business partner Riaz Furjun, she feels there is enough scope in this sector, and is even planning about future expansion. “We also run a car wash service at the Indian Oil Filling Station, Grand River North West. We are soon going to launch Kwick Fit Tyre Centres in some filling stations,” she revealed.
Riaz Furjun said he has more than 16 years of experience in the trade.“In the past, I was responsible for maintenance of the fleet of vehicles of QBL,” he said. Together as a team, they have transformed this enterprise into an abode for car owners who benefit from free services such as complete diagnostic and precious advice. “We also offer free alignment on purchase of all tyres,” added Anoucka. The company is a retailer of major tyre brands and also provides quick servicing for cars and vans ‘while you wait’. It offers affordable package services for oil, filters and plugs.
“This sector is no longer a male-dominated one and there is scope for women to run garages and repair centres,” she points out. “Traditional garages need complete transformation. Apart from technical knowledge, garage managers must also be well versed in marketing and communication skills. Constant innovation is the keyword in a competitive environment,” she said.