After several months of sacrifices, he bought a second hand car last April. The seller assured him that the car is in perfect working order after a few minor repairs. Repairs that will cost around Rs10, 000. Rajen agree to assume the repairs to get his car as fast as possible.
On the advice of the seller, it sends the vehicle to a garage downtown, which in the past, took care of the car. He gave him Rs 8,000 as agreed. "A few days later, the mechanic called me to tell me that other parts were damaged and should be replaced immediately. He told me that I could get the car in two days, "says Rajen.
According to our interlocutor, he sees nothing coming after two days and has to make repeated visits to the garage. "I did not understand what was happening. Only after two weeks he gave me the car. The same night I broke down. A pump that had supposedly replaced with a new one was not working. I had to return the car to the garage. "
Poor customer to explain how every turn, the mechanic he demanded money. To end once and for all and to enjoy his newly acquired car, he accepted. "I spent a total of Rs 40,000 for repairs and when I called him a receipt, he flatly refused. He told me he had no receipt book and refused to give me any paper certifying that had been repaired. "
The fears proved true Rajen one day after recovering the car. Today, she sleeps outside his home unusable. Rajen not know what to do. He has spent about Rs 150,000 for the acquisition of the vehicle and the savings have soared. "I do not know if I should complain. I am disgusted. I do not understand how people can be as wicked and dishonest ... "laments he.
Statement 'Consumer Protection Unit'
"Any garage must first submit a quote to the customer. Receipts are very important. Unfortunately, quelquesfois, small garages do what they want. It's too bad for consumers! "Said our contact at the Consumer Protection Unit. The manager would also like to meet Rajen quickly to advise on how to proceed. Melanie Valere
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