Controversy Over Quotation: Reserved Car Sold To Another

The Consumer Protection Unit (CPU) recorded this week, a complaint from a teacher of a private body in education. He accuses the Magic Motors dealer for breach of contract in buying a car.

In its complaint, AB, a resident-Wilhems Plains, denounces the "double standards of the dealer."

"I was given as an explanation, the fact that I am not able to drive such a car. However, with the CPU, it was said that I had not met the conditions of validity of the quotation that was submitted to me. Also my complaint to the CPU, I contacted a lawyer to sue for moral damages ... "says the educator.

"My wife has enjoyed the right to acquire a car tax-free, so we decided to buy a car. After two attempts, my wife opted for a refurbished model Honda Civic Coupe blue sapphire. The car costs Rs 725,000, and with 70% less in taxes, she returned to Rs 525,000. On June 5, after a meeting with a representative of Magic Motors, we confirmed the principle in a quotation that was given to us, which is valid for ten days. And 7 June, we awarded the sum of Rs 15,000 to book the car, "he tells the Daily Challenge.

Meanwhile, the wife of the teacher submits an application to the Accountant General to benefit from his "car loan". "There were several alterations to the car reconditioned. We were given a guarantee that it would be delivered in new condition, "says our interlocutor.

The wife gets in touch with the Mauritius Union for taking insurance at a cost of Rs 12,228. Wednesday, June 20, the teacher goes to the dealer to inform the company approaches. AB had in his possession, a cashier's check ('certified check') of Rs 500,000 on behalf of Magic Motors. It was 11:30 when the teacher burst into the showroom of the dealership in Bell-Village. Great was his amazement. The Honda Civic is no longer there.

It has already been sold. "When I talked to the salesman, he took me to an office to meet a manager. And that's when you told me we had already sold the car. I asked to see the boss. The latter, in a haughty tone, simply made me realize that I am not authorized to drive such a car, "he storms.

Not satisfied with the commonplace explanation, the teacher files a complaint to the CPU. The same day, AB informs the Consumers' Association of Mauritius. An appeal of an officer of the CPU, the dealer claims that the customer has not complied with the validity of the listing to pay off the amount. "But this quotation, the educator explains, makes no mention of a" full payment ". And we made a deposit of Rs 15,000 within the prescribed time. "

Requested, the Consumer Protection Unit evokes a breach of contract. This unit is currently conducting an investigation to determine responsibility. "If ever there was breach of contract, the concessionaire may face serious penalties," warns an officer of the CPU.

Deadline not met

For her part, Vicky Ghurburrun rejects the accusations against the box. According to Sales & Marketing Manager of Magic Motors, the customer has not complied with the quotation valid for ten days. "A rating, ensures he is like a contract. Obviously, the contract refers to the total. It was only after ten days that the client showed up for settlement. He was unreachable. Regarding money deposit, we sent a letter for him to come get his money.

But he sent us a letter giving us your account number. All we want is to receive a memo from him authorizing us to pay this money on his bank account. We have nothing to reproach ourselves. For proof of this is the first time I called to tell me about selling a car, " reacts Vicky Ghurburrun from Magic Motors.