His New Bike Often Failed - The Sales Manager Considers Its Imaginary Problems

Danny Soucy, 31, had to bring his bike several times to the agency Emcare He had acquired for the sum of Rs 50, 000. A machine that was to make life easier, especially when he goes to work. However, this is a shot that drags behind him now, while it is also required to pay its monthly installments.

"It's been five months since I bought the bike, and I had five times the repair. The first glitch occurred two days after the acquisition. I explained to the Sales Managers of the agency Emcar I wanted to return the bike. He said: "It's not TV 'kan or want or returned," says this resident of Petite-Rivière. 

For our interlocutor, "the adage that the customer is king seems to have been classified under dungeons. The Sales Manager of the agency will not listen, for him, the bike will be repaired, and basta. Since it is a motorcycle that I took on credit, I pay Rs 2100 per month for a device that is appropriate for the deposit. I am condemned to go to work by bus, so I pay a large sum of money for a bike that sleeps in the garage every week. 

For now, it is still under warranty, but when it does I will be well sends it to the case or I keep this pile of junk at home like a common ornament, "says Danny Soucy. Contacted by The Daily Challenge, the Sales Manager of Emcar actually do not want to hear anything about the recovery of the bike. He said "the bike is working properly." How does it then the bike in the garage of Emcar sleep? "The customer is always imaginary failures," he says. 

"The problem that originally had had with his machine has been resolved. The rest are inventions. If this gentleman wants to make his bike, he turns to the home credit CIM. " When asked if he checked the bike or if a mechanic did, the sales manager simply answers "that he has no words to say about this problem."  

A CIM Finance, an officer said it's not their company to solve the problem, but the agency that sold the bike. "We're a banker who makes the payment, the acquisition of the customer.

It is the agency to fulfill its responsibilities vis-à-vis the client. It was she who sold the bike. When purchasing, it has certified that the vehicle was in good condition and worked well. Moreover, an agreement was signed between the CIM and the agency at the time of acquisition. "

Dany Soucy recorded a complaint with the Consumer Protection Unit, and the PMAC (Consumers' Association of Mauritius) to obtain justice. To be continued.