The one of its kind for a petroleum company in Mauritius, it will allow internet users to lodge any complaint related to services being offered by Indian Oil through its Filling Stations.
While launching the system, Ranjan Kumar Mohapatra, IOML managing director appreciated the effort of the group, which worked on the programme. He said that the project will go a long way in establishing direct contact with the customers. He also suggested that further developments may be required so as to make the system interface more customer-friendly while creating confidence amongst the customers.
Through this system, users can fill in their complaints, which will be then transmitted to the marketing department of Indian Oil. While users can give their contact details for additional discussions and feedback on the issues reported, complaints can also be registered anonymously. It is endeavored that all complaints will be answered within two working days wherever contact details have been provided.
Mohapatra also announced that team is already working to introduce an auto reply generation system along with pop up which will display the complaint details.
An auto reply system will also communicate a unique complaint registration number to the complainant. This can be used as a reference for further discussions.
Guidelines for lodging complaints and FAQs will also be made available shortly.
